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personal de soporte técnico

Virtupar Technical Support: Reliable Assistance

Do you have technical questions about your server or web hosting? Then our technical support team is the right contact for you.

24/7 Technical Support

If you encounter technical issues with your hosting, you can easily reach us via a support ticket in your client portal. Virtupar's technical support is available to you 24/7.

Competent and Experienced

The Virtupar support team has extensive knowledge in the fields of hosting, server administration, networks, and software management, and strives to resolve issues quickly and efficiently.

Customer Service and Assistance for New Customers

Do you have questions about your hosting or need assistance in choosing a product? In customer service, we are always happy to help.

Service

Pre-purchase Advice

Our team is at your disposal to answer questions, explain options, and help you choose the right hosting plan.

Upgrades o Downgrades

Our customer service assists you in adjusting your hosting package according to your needs, whether through an upgrade for more performance or a downgrade for cost optimization.

Client Service

The Advantages of our Support

Top-notch web hosting and support are provided by Virtupar.

Human Support

Our customers are important to us, so we answer your questions and concerns personally from the beginning, without bots or AI.

Competent Responses

At Virtupar, you receive written responses in the support system that are clear and to the point. We don't stall you with generic answers; instead, we address your specific issue.

24/7 Technical Support

You can reach our technical support via ticket in the customer portal 24/7.

Simple and Understandable

We strive to answer your questions in a clear and understandable manner without technical jargon.

Support Questions and Answers

Virtupar offers various support options. You can reach technical support most quickly via tickets in the customer portal, which receive our highest priority for processing. You can also contact our (non-technical) customer service via the ticket system. Additionally, we are available via WhatsApp chat and email. For assistance, we provide a knowledge base, an informative blog, and an FAQ section covering many topics.
Virtupar's support team can assist with a variety of issues, including server failures, website performance problems, configuration questions, security concerns, migration from your previous web hosting, and more. However, we cannot assist with setting up servers without management by us or installing third-party software. You should contact the provider of your application for assistance with these tasks.
Virtupar's support team can assist with a variety of issues, including server failures, website performance problems, configuration questions, security concerns, migration from your previous web hosting, and more. Yes, Virtupar also offers support for the software or applications rented or purchased from us that run on our hosting. This ensures that our customers receive comprehensive support for all services obtained from us. However, we cannot assist with setting up servers without management or installing third-party software. For these tasks, please contact the provider of your application.
As a global company, we strive to accommodate our customers linguistically. Therefore, our support responds to you in your chosen language or region, including German, English, or Spanish.
Yes, Virtupar provides a comprehensive knowledge base, a blog with informative articles, and question-and-answer sections that contain answers to frequently asked questions to assist our customers in self-help.

Customer Testimonials

What our customers have to say about our technical support:

Customer Service

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